Roland DG Cares
Roland DG offer you the best service and support in the market. We make a difference through certified technicians, attractive service packages, free software/firmware updates and more.
Please note that Roland DG North Europe supports the following countries:
Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Poland, Sweden, Russia, Ukraine and the majority of the CIS states.
Trained dealers at your service
If you have a problem with your Roland printer, please contact your dealer who will be able to help you with all service related questions and direct you to an authorized service center if your dealer does not hold such title. The authorized service center will do all that is necessary to guarantee the continued functioning of your Roland machine. If needed a field engineer will pay you a visit in order to solve the problem.
Roland DG has an extensive network of Authorized Service Technicians in all our markets. To ensure that they can always support you thoroughly and efficiently with updated knowledge on Roland products, the knowledge and skills of all Authorized Service Technicians are tested anually.
Roland DG Care will help you
Our Roland Care department will also be happy to assist you. Send us a description of your technical problem and your device serial number, and we will contact you as soon as possible.
Regular maintenance of your Roland DG machine will increase the product's lifespan significantly. Please follow the maintenance instructions found in the user manual, which is delivered with the machine.
Recommendations for printers and printers/cutters
We advise you to have an authorized Roland Service Center maintain your machine every six months. During such maintenance, the technician will replace specific consumables.
At Roland DG we provide several devices with free software packages. The updates for the software and firmware are also free. You can download them via the update module in the software or via the Roland DG Corporation Download page.
Our FAQ will help answer the most frequent asked questions regarding Roland products and the general use and maintenance of these.
2 year warranty
Roland DG North Europe offers a 2 year warranty on our products.